Founded in 2008 in Switzerland, in the Canton of Ticino, Forcontact is a reality that is immediately characterized by a marked interest in technology and information technology.
The company specializes in customer relationship management (CRM Systems) as well as customer request management and tracking systems (Trouble Ticketing Systems), B2C and B2B Help Desk and Pre-Sales and After-Sales Customer Support Services.
Today Forcontact is particularly specialized in eCommerce and its outsourcing services in the Customer Service field, are a reference point particularly in the fashion and luxury goods sector.
The company provides its services through 4 operational structures in Switzerland and abroad, with over 400 employees, in over 15 languages, 24 hours a day and through all contact channels: telephone, e-mail, live-chat and social.
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