Personalize your customers' experience even in customer service and point-of-sale interactions.
One of the keys to success for any type of business is being able to give customers an experience as consistent as possible between the different channels available.
This consistency is one of the keys to create a unique and personalized customer experience.
Make the most of your Customer Service (whether via live chat, telephone, or offline) and your Points of Sale is therefore essential.
Thanks to Adabra you will be able to recognize users through the different channels used, also integrating information on purchases made in store or through call centers.
With Adabra you can equip your customer service operators with tools that allow you to identify and predict the behavior of consumers who interact with them, significantly increasing, in addition to conversions, the level of service provided.
Adabra allows you to equip salespeople with an artificial intelligence system that not only helps them recognize the user, but also lets them know if and which products they have browsed through the site, if they have shopping cart products and which products they have shown or show a greater propensity to purchase.
An indispensable omnichannel conversion weapon.